5 Critical Insights to building a high-performance culture among teams – Vote us number one
The role of performance in every business cannot be overemphasized. it is as crucial and necessary as oxygen and the earlier we embrace performance the better at reducing the ramifications on our businesses.
- Be deliberate to create your future
The subject of Performance is one of critical importance for every business under the sun. Without performance, all businesses are doomed. The best way to predict your future is to create it, affirms Peter Drucker, the management guru.
The concept of performance has nothing to do with nice edifices, cars and resources. After all, they can all be dissipated with carelessness and non-performance. The rising tides and winds of change are calling for clear thinking anchored on a determined character.
Getting your team to be deliberate is critical to the success of every assigned function. Daily observations coupled with weekly appraisal and ensuring every ledge on the operation matrix is delivering on expected key outputs. Concurring with Peter Drucker, it is a glaring truth that “plans are only good intentions unless they immediately degenerate into hard work.” And this can only happen when leaders are deliberate to create a performance culture and consequently ensures that every member of the team is also deliberate to pursue the results.
- Overcome the obstacles
Over the years we have overcome several challenges within the business terrain we find ourselves. And despite the myriad of the besetting and unfavourable circumstances, we are still forging ahead with the dream of building a high performance culture among teams in organizations be it large and small.
COVID-19 is here and has impacted every business with the need for preparedness whilst also creating opportunities on the other hand. Erosion of capital and stakeholders value, high workforce turnover, evolving and sophisticated customers, challenging business relationships and situations, amongst others have all raised their heads. Nevertheless, today’s leaders will have to look the prevailing obstacles in the face and put in cogent and pragmatic efforts to overcome it. As a reputable brand, Exposure has nurtured the virtues of trust, reliability, offering value and resilience at serving our target market niche.
These unpopular speed lanes and risky highways we have persistently travelled to enforce our beliefs through the quality of our service output to our clientele. This is how we overcome our obstacles and ensured continuity into the future.
- Attitude is everything – Be Different
The place of attitude at service are needed catalyst to create memorable and valuable impact in the mind of the market. To borrow from Peter Drucker again, “Unless commitment is made, there are only promises and hopes; but no plans.” We encountered several incidents during our market observations and field interactions with several business entities. We identified weak frontlines, apathy during the service encounter, rude and unruly behaviour, several untrained staff, round pegs in square roles. Upon identifying some of these gaps, we decided to embark on this audacious dream of building a high performance workforce and teams through our Sales Performance training apparatus. Our rigorous, distinctive and different approach at training has positively impacted most of our clientele with the needed impact and value saving opportunity. Sitting on the fence doesn’t solve problems. Today’s workforce must engender the needed attitude at serving today’s customers. Tackling first internally through treating their colleagues and management as customers before extending it out to the external customers.
- Retool & Reskill – Constant Sales Performance Training
Performance is everything in business. It is irreplaceable, inexcusable and indispensable. As unavoidable as oxygen, Businesses be it SMBs, Large corporations or Multinationals are doomed if they trifle with the concept of performance. To quote Drucker again, “What’s measured improves” and it is in the orbit of performance that you get the opportunity to measure efforts of your team. With the growing competition and plethora of product and service offerings, there is an urgent need for companies to invest in re-skilling and re-tooling through constant and consistent performance training for every member of the team. More crucially, with ensuing change driven by technological advancement and emerging media, today’s businesses must be swift in their response through constant sales coaching and the adoption of the “all sell all” concept to ensure that the business glean at every defined touch point with the customer and the market.
- Lead by Example
Everything rises and fall by leadership. As I have often asserted, leaders lead and followers follow. Peter Drucker “Leadership is not magnetic personality that can just as well be a glib tongue.
It is not “making friends and influencing people”, that is flattery. Leadership is lifting a person’s vision to higher sights, the raising of a person’s performance to a higher standard, the building of a personality beyond its normal limitations.”
To drive performance in teams, it is the gross duty and singular responsibility to use his persona, wits, charisma and experience to galvanize the whole team towards that specific mark that must be attained. Followers don’t act upon what they hear, instead they imitate what they see their leaders do.
Get a nod and an applause doesn’t not translate into the sales figures or the expect service quality metrics. The reason is simply the above. The team will follow the attitude of the leader. So the leaders must lead congruently. As it were, the standards are already high and it is prudent and valuable keeping them high than bringing them low. Leading by example is very powerful, relevant and strategic at building a burgeoning performance culture among teams. Together we
We have the opportunity of being nominated to contest the best CEO Award, Consulting (Marketing) Category. Together let’s keep the culture of performance up. This recognition will boost our drive to do more for our corporate space. We count on your supporting votes to bring this home. We are grateful to have you do us the honors by voting massively for our nominee: Rev. John N.A Thompson (Lead Consultant & Principal Trainer – Exposure Consult Limited).
As a focused IMC and Sales Performance training consulting firm, we ensure that you get exceptional professional service at a great value every step of the way. You can rely on “Exposure” for your Business plans, company profiles, Branding & Marketing management, and your Sales performance training needs. Let’s get talking.